Customer Information Center

Daily Bizarre News for 11/21/08:

PROGRAM INFORMATION
Hit Movies Program
DVD Rentz Program
Movie Exchange Program
Movie Trailers & More
DVD Exchange Program
DVD Exchange Form
Wish List Information

ORDER INFORMATION
Trial Membership + Free VOD
Secured Order Form
Mail-in Order Form
Fax Order Form
Foreign Orders Information
Currency Conversion
Your Security
Secure Shopping Guarantee...
Money Order
Western Union
Pay Pal

GENERAL INFORMATION
Trailer Problems
To Check on an Order
Checking Inventory
Cancel Hit Movies Membership
Cancel Order/Titles
Cancel Video-On-Line Membership
Cancel Newsletter
Is this Movie Available?
What is my Auction Password?
Suggestions or Questions
Payment Processing
Information Change or Questions:

Information Change

Address Change

Credit Card Update or Change

Order Problem

Shipping Problem

Where is my Order?

What is my Membership Number?

What is my Customer Number?

What is my Password?

FAQs:
Frequently Asked Question's...
Hit Movies Information
DVD Rentz Information
Movie Exchange Information
DVD FAQs
DVD Care
DVD Regions
About Our Prices...
Pricing Information...

US POSTAL SERVICE:
Information
U.S. Standard Mail Rates
U.S. Priority Mail Rates
U.S. Express Mail Rates
Global Insurance
Countries We Mail to
International Rates

UNITED PARCEL SERVICE:
Information
UPS 5-7 Days
UPS 3 Day Select
UPS 2nd Day
UPS Next Day
International Rates

FEDEX - FEDERAL EXPRESS:
Information
FedEx 2-5 Days
FedEx 2 Day
International Rates

Unmarked packaging for discreet shipment, Click here for more information

SHIPPING POLICIES:
Everything we ship is always discreetly packaged. The contents are never indicated on the exterior of package. Your privacy is always respected. Please click here for more information.

When will my order be processed?
Can I request complete orders?
What are my shipping options?
To an alternate Address?
What about Customs?
When will my order arrive?
Adult Toys: We do not ship to...

	GENERAL POLICIES: Please be sure to read our Privacy policy for complete information on how your personal privacy is fully protected by Excalibur Films.

	This VeriSign verifies that your SSL orders are encrypted, protecting your personal information from unwanted disclosure.

	DVD and VHS Return Policy: There is no fine print in our "FREE RETURN POLICY" -- If your movie is ever defective, please just return it with a note describing the problem and your exchange form. Domestic ground shipping charges will be 100% reimbursed. No questions asked. No cost to you. Our guarantee even includes if your dog chews up the case: We'll put it in a new one at no cost to you except shipping. TOY and NOVELTY Return Policy: Non-defective novelties may not be returned for any reason. Defective novelty items can only be replaced with another of the same item, no substitutions will be made and no refunds will be issued.

WEB SITE TOOLS:
To get the best experience out of Excalibur's Movie Film Fest sites, please download the following free tools or Click here to check your system. To see and hear our videos, you will also need Media Player 9 and Quicktime 6. They are both available free through our website at no charge. Movie Film Fest sites are best viewed with either Netscape 4.7 or later; or Internet Explorer 5.0 or later. You will also need the free Macromedia Shockwave Flash plug-in to see most of the animation that is used on the Movie Film Fest sites.

GIFT CERTIFICATES :
Need an instant perfect gift? Then Movie Film Fests' Gift Certificates are just what you are looking for! They are easy to purchase and simple to redeem.

GIFT REGISTRY:
Looking for quick and easy gift solutions?
Do you want to make sure that you are both giving and receiving the perfect gifts? Then Movie Film Fest's Gift Registry is the perfect answer!

GIFT WRAPPING:
Choose any one of our beautiful Gift Wraps when you are placing your order and then add your own personal message.

November 2008

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HOW TO CONTACT US:

Excalibur Films
3621 W. Commonwealth
Fullerton, CA. 92833, U.S.A.

U.S. Phone: 800-BUY-MOVIES
U.S. Fax: 800-2-FAX-MOVIES
Office Phone: 714-773-5855
Foreign Fax: 714-773-5409
Customer Service Hours
E-Mail: 2008@MovieFilmFest.com